Stefan Marienfeld

Leiter Voicification & AI Solutions | Deutsche Telekom Geschäftskunden GmbH

Stefan Marienfeld is head of the Voicification & AI Solutions team at Deutsche Telekom, where he and his team create customized voice and chatbot solutions for medium-sized and large enterprise customers. The applications are technically mapped in the T-Cloud Public and managed from Germany. Customers receive end-to-end support, from requirements and structured implementation to service and operation. The common goal is to use Telekom's cloud environments in such a way that they are as efficient, secure, and powerful as possible, meet functional and data protection requirements, and turn customers into fans with the solutions.
He and his team are bringing the next level of customer communication to life.

Focus Topics

The Focus Topics form the thematic core of the DIGITAL X– with a clear view of the opportunities and relevant challenges for companies. The speaker's focus is:

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Masterclass AI

KI Endkundensupport

13:30-14:00

Raum I

German

Basic

In this masterclass, we will show you how to take your technical support to the next level of service. The leap to even more effective customer service. With our AI solutions, we combine your experience with your applications, your processes, your existing solutions, and your resources, such as manuals and FAQs, with our expertise and the possibilities of AI to optimally align this knowledge with the needs of service agents and, therefore, your customers. We leave theory behind and use the practical example of Dampsoft software to show how complex instructions can be delivered automatically, precisely, and across channels (voice, RCS). You will also gain insight into how this solution increases customer satisfaction and the availability of your customer service.