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Genesys

Genesys

Genesys provides the AI-Powered Experience Orchestration platform that enables organizations to deliver the best customer and employee experiences.

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Our Focus Topics

Our focus topics form the thematic core of the DIGITAL X – with a clear view of the relevant challenges and opportunities for companies.

Cloud

About the company

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces.

Sessions that inspire.

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Masterclasses Security

Vom Amt zum Erlebnis: Personalisierter Bürgerservice auf Basis einer souveräner Kundenservice - Lösungen (AWS & Genesys)
12:00-12:45
Eßer Office – Raum Emden | Etage 0
German
Basic

From Administration to Experience: AWS and Genesys show how sovereign, intelligent customer service solutions can make public services more personal and accessible—securely and across every channel. Creating a modern digital experience that puts people’s needs at the center.