Daniel Karadza

Senior Director, Central | Genesys

Specialist in personalized and exceptional customer service, with more than 12 years at Genesys. Currently responsible for the overall management of the Genesys partner ecosystem across the DACH region, Poland, and the Benelux countries.

Follow me

Focus Topics

The Focus Topics form the thematic core of the DIGITAL X– with a clear view of the opportunities and relevant challenges for companies. The speaker's focus is:

Security Cloud AI

Experience my sessions live.

Discover my sessions, join us live, and don't miss a single presentation at DIGITAL X!

Masterclasses Security

Vom Amt zum Erlebnis: Personalisierter Bürgerservice auf Basis einer souveräner Kundenservice - Lösungen (AWS & Genesys)

12:00-12:45

Eßer Office – Raum Emden | Etage 0

German

Basic

From Administration to Experience: AWS and Genesys show how sovereign, intelligent customer service solutions can make public services more personal and accessible—securely and across every channel. Creating a modern digital experience that puts people’s needs at the center.