Sushel Bijganath

Launching an AI pilot project isn’t the problem. The challenge comes afterward: how do you turn it into a sustainable portfolio? Sushel Bijganath identifies the patterns that recur across customer projects. In the spotlight: Oliver Hainke reports from the user’s perspective on how Deichmann achieved this in less than a year—which organizational strategies were successful and which were not: clear responsibilities, a genuine mandate, and internal visibility. Finally: applying these insights to your own rollout.

What happens when a logistics company with a 100-year history realizes that its most valuable asset—the knowledge of its people—is buried in countless manuals and endless intranet searches? Sushel Bijganath (octonomy) and Tilo Hergarten (Emons) offer a candid look at a use case that went live in three weeks: how “start small, think big” turned into genuine acceptance, how employees went from being users to co-creators—and how AI became a concrete productivity lever rather than just a buzzword across the entire network.