Tobias Bothe

Solution Designer und Technischer Projektleiter, DEUTSCHE TELEKOM BUSINESS SERVICES & SOLUTIONS GMBH | Deutsche Telekom Business Services & Solutions GmbH

Tobias Bothe is Solution Designer and Technical Project Lead at DEUTSCHE TELEKOM BUSINESS SERVICES & SOLUTIONS GMBH

Focus Topics

The Focus Topics form the thematic core of the DIGITAL X– with a clear view of the opportunities and relevant challenges for companies. The speaker's focus is:

Experience my sessions live.

Discover my sessions, join us live, and don't miss a single presentation at DIGITAL X!

Masterclasses AI

Hier zugehört, jetzt live gebracht — Bosch über den Sprung ins Agentic-AI-Wasser

14:30-15:15

Microsoft Gebäude – Raum Melbourne | Etage 4

German

Basic

NiCE Cognigy builds autonomous AI agents for empathetic, natural conversations. Bosch shows what that means in practice: Torsten Pasemann once sat in the audience of this very masterclass – and the idea born there is now reality. A manual phone process handling up to 3,000 calls a day has been fully automated, powered by NiCE Cognigy and integrator Deutsche Telekom. In 2026 alone, this has already processed over 100,000 cases – a success that is now the foundation for further automation. Oliver Jung and Torsten Pasemann trace the journey from idea to go-live.