Hier zugehört, jetzt live gebracht — Bosch über den Sprung ins Agentic-AI-Wasser

NiCE Cognigy builds autonomous AI agents for empathetic, natural conversations. Bosch shows what that means in practice: Torsten Pasemann once sat in the audience of this very masterclass – and the idea born there is now reality. A manual phone process handling up to 3,000 calls a day has been fully automated, powered by NiCE Cognigy and integrator Deutsche Telekom. In 2026 alone, this has already processed over 100,000 cases – a success that is now the foundation for further automation. Oliver Jung and Torsten Pasemann trace the journey from idea to go-live.