Torsten Pasemann

Service Manager Remote- & Monitoring Services, Bosch Service Solutions Magdeburg GmbH | NiCE Cognigy

Torsten Pasemann is Service Manager Remote- & Monitoring Services bei der Bosch Service Solutions Magdeburg GmbH.

Focus Topics

The Focus Topics form the thematic core of the DIGITAL X– with a clear view of the opportunities and relevant challenges for companies. The speaker's focus is:

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Masterclasses AI

Hier zugehört, jetzt live gebracht — Bosch über den Sprung ins Agentic-AI-Wasser

14:30-15:15

Microsoft Gebäude – Raum Melbourne | Etage 4

German

Basic

NiCE Cognigy builds autonomous AI agents for empathetic, natural conversations. Bosch shows what that means in practice: Torsten Pasemann once sat in the audience of this very masterclass – and the idea born there is now reality. A manual phone process handling up to 3,000 calls a day has been fully automated, powered by NiCE Cognigy and integrator Deutsche Telekom. In 2026 alone, this has already processed over 100,000 cases – a success that is now the foundation for further automation. Oliver Jung and Torsten Pasemann trace the journey from idea to go-live.