Wie ALUCA und octonomy technisches Servicewissen automatisieren, ohne bestehende Systeme zu ersetzen

Technical product knowledge, multilingual markets, and complex system landscapes overwhelm standard AI. ALUCA is pursuing this path together with octonomy: an AI-powered knowledge base that transcribes calls, structures expert knowledge, and automates responses to service processes. Sushel Bijganath, CEO of octonomy, demonstrates how a multi-agent system resolves this complexity. Frédéric Straß, CEO of ALUCA GmbH, shares ALUCA’s concrete path toward becoming an AI-first organization.