Haitham Zyadeh

Dipl. Informatiker, Principal Solution Engineer - Agentforce Service | Salesforce

Haitham Zyadeh has been working as a Solution Engineer at Salesforce for over nine years, specializing in Customer Experience and Field Service Management. With his in-depth technical expertise and extensive experience in process optimization, he supports companies in developing efficient and innovative solutions. His focus is on optimizing business processes and creating a sustainable, excellent customer experience.

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Focus Topics

The Focus Topics form the thematic core of the DIGITAL X– with a clear view of the opportunities and relevant challenges for companies. The speaker's focus is:

Cloud AI

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Masterclasses Cloud

Service-Transformation in der Praxis: Netz + Service Kassel digitalisiert mit Salesforce

15:30-16:15

Detecon Gebäude – Raum Doha | Etage 5

German

Basic

Siloed data and disconnected systems block AI adoption and prevent a truly unified customer view. Städtische Werke Netz + Service Kassel will share how they unified data, AI, and processes on the Salesforce platform — and what that means for customer service in the real world. Join the live interview for first-hand best practices and insights from their transformation journey, together with Salesforce and Telekom MMS.