Service-Transformation in der Praxis: Netz + Service Kassel digitalisiert mit Salesforce

08.09.2026

15:30 - 16:15

Detecon Gebäude – Raum Doha | Etage 5

German

Basic

Siloed data and disconnected systems block AI adoption and prevent a truly unified customer view. Städtische Werke Netz + Service Kassel will share how they unified data, AI, and processes on the Salesforce platform — and what that means for customer service in the real world. Join the live interview for first-hand best practices and insights from their transformation journey, together with Salesforce and Telekom MMS.

Your sources of inspiration

The minds that provide you with fresh ideas and new perspectives.

Haitham Zyadeh

Dipl. Informatiker, Principal Solution Engineer - Agentforce Service / Salesforce

Stefan Hanusch

Portfolio Lead - Salesforce Energy, Manufacturing, Sales & CPQ / Deutsche Telekom

Sven Ullmann

Fachbereichsleiter Kommunikationsnetzinfrastruktur / Städtische Werke Netz + Service GmbH Kassel

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