Jan Männlein

Application Architect | T-Systems International GmbH

Jan Männlein is an Application Architect at T-Systems International GmbH. He is responsible for the ongoing development of T-Systems’ internal ServiceNow platform, with a focus on artificial intelligence, automation, and digital workflows. In his role, he designs the implementation of innovative AI features and drives the transformation of internal business processes based on ServiceNow.

Focus Topics

The Focus Topics form the thematic core of the DIGITAL X– with a clear view of the opportunities and relevant challenges for companies. The speaker's focus is:

Cloud AI

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Masterclasses Cloud

Von manuell zu autonom – wie KI Ihre Arbeit bei voller Datensouveränität übernimmt

15:30-16:15

Detecon Gebäude – Raum Dubai | Etage 5

German

Basic

Manual processes tie up resources and lead to errors. ServiceNow uses Agentic AI not only to speed up routine tasks but to automate them entirely—without code and without extensive integration. Autonomous agents understand the context, make intelligent decisions, and act independently—while people focus on strategic tasks. Using typical T-Systems processes, we demonstrate how AI can be integrated into existing enterprise structures, significantly reducing turnaround times in the process.