Nicole Lopez Cano

Partner Account Executive Collaboration | Cisco

Nicole Lopez Cano is a technology expert with a clear focus on collaboration and customer experience. In her role as Partner Account Executive for Collaboration at Cisco, she translates technological developments—such as AI-powered collaboration, hybrid work models, and digital customer experiences—into concrete, actionable strategies. Before joining Cisco, Nicole spent 17 years at Deutsche Telekom in key roles at the intersection of product development, business development, operations, and marketing.

Focus Topics

The Focus Topics form the thematic core of the DIGITAL X– with a clear view of the opportunities and relevant challenges for companies. The speaker's focus is:

Cloud AI UCC Connectivity

Experience my sessions live.

Discover my sessions, join us live, and don't miss a single presentation at DIGITAL X!

Masterclasses Cloud

Show, don't tell: Der Kundenservice von morgen – live erlebt

13:00-13:45

art'otel – Raum Aarhus | Etage 0

German

Basic

Customer service at its limit? Caught between staff shortages and a jungle of channels, Telekom and Cisco show new ways forward. Experience live in our masterclass how integrated AI revolutionizes the customer journey: from proactive, smart bots and real-time support for agents to AI-powered quality and workforce management. Take away concrete insights on how to relieve your agents, delight your customers, and future-proof your service.