Rainer Kallies

Solution Engineer - Collaboration | Cisco

As a Solution Engineer in Cisco’s Collaboration division, Rainer Kallies serves as the primary technical presales resource for the sales teams across a wide range of customer segments. With an impressive 34 years of industry experience, he brings a deep understanding of complex technological requirements. Rainer has been an integral part of Cisco for nearly 19 years and plays a key role in supporting customers with consulting and implementation of solutions in the areas of contact centers, telephony, Webex, and modern video conferencing systems. His focus is always on creating real added value for customers through his technical know-how and many years of expertise.

Focus Topics

The Focus Topics form the thematic core of the DIGITAL X– with a clear view of the opportunities and relevant challenges for companies. The speaker's focus is:

Cloud AI UCC Connectivity

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Masterclasses Cloud

Show, don't tell: Der Kundenservice von morgen – live erlebt

13:00-13:45

art'otel – Raum Aarhus | Etage 0

German

Basic

Customer service at its limit? Caught between staff shortages and a jungle of channels, Telekom and Cisco show new ways forward. Experience live in our masterclass how integrated AI revolutionizes the customer journey: from proactive, smart bots and real-time support for agents to AI-powered quality and workforce management. Take away concrete insights on how to relieve your agents, delight your customers, and future-proof your service.