Stefan Stoedtgen

Customer Success Manager | Deutsche Telekom

Stefan Stoedtgen is a Customer Success Manager at Deutsche Telekom and one of the key architects of the joint CSM model for Cisco Enterprise Agreement customers. With many years of experience supporting complex enterprise customers, he knows how to turn a signed contract into real value creation. He is responsible for the entire EA lifecycle from the partner’s perspective—from structured onboarding and regular business reviews to renewal preparation. His approach is clear: proactive, results-oriented, and customer-focused—with the goal of ensuring that every Enterprise Agreement reaches its full potential.

Focus Topics

The Focus Topics form the thematic core of the DIGITAL X– with a clear view of the opportunities and relevant challenges for companies. The speaker's focus is:

Security Cloud AI UCC IoT Connectivity

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Masterclasses Security

Potenziale heben: Strategische Begleitung für Eure Cisco-Verträge

16:00-16:45

art'otel – Raum Aarhus | Etage 0

German

Basic

Many companies sign an Enterprise Agreement—and leave its full potential untapped. In this masterclass, Thomas Leiber (Cisco) and Mohit Kumar (Deutsche Telekom) show how structured Customer Success Management makes the difference: from initial activation and ongoing adoption support to strategic development. Using concrete best practices from one of the largest German Cisco EA portfolios, you will learn how active customer support turns a license agreement into a real competitive advantage—and which questions you should ask your provider to ensure you are not navigating alone.