Thomas Kretschmer

Principal Consultant Communication Projects & Platforms | Deutsche Telekom MMS GmbH

As a Principal Consultant for Communication Projects & Platforms, I advise clients daily on the digital transformation of their telephony systems. My consulting approach focuses not only on technology but also on the people involved. Artificial intelligence is expanding the possibilities within telephony, and I guide my clients in translating use cases into the appropriate technical implementations.

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Focus Topics

The Focus Topics form the thematic core of the DIGITAL X– with a clear view of the opportunities and relevant challenges for companies. The speaker's focus is:

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AI receptionist for Teams Phone - der KI-Begleiter in ihrer Telefonie

14:00-14:45

Detecon Gebäude – Raum Dakar | Etage 1

German

Basic

What if call routing no longer relied on rigid menus, but instead on a natural conversation? This session demonstrates how an AI Receptionist for Teams Phone understands incoming calls, qualifies inquiries, and intelligently routes them to the right place—taking into account availability, business hours, and existing systems. A hands-on look at an MVP that overcomes the limitations of traditional IVR, reduces the workload on service teams, and opens up new voice AI scenarios for businesses.