Thomas Leiber

Cisco Partner Success Manager | Cisco

Thomas Leiber is a Partner Success Manager at Cisco and works closely with Deutsche Telekom to continuously refine its customer success model for Enterprise Agreement customers. As a liaison between Cisco and Telekom, he contributes strategic insights, best practices, and Cisco resources to ensure that the joint CSM model operates at the highest level. His work takes place primarily at the partner level—with the goal of systematically enhancing the quality of Telekom’s customer support.

Focus Topics

The Focus Topics form the thematic core of the DIGITAL X– with a clear view of the opportunities and relevant challenges for companies. The speaker's focus is:

Security Cloud AI UCC IoT Connectivity

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Masterclasses Security

Potenziale heben: Strategische Begleitung für Eure Cisco-Verträge

16:00-16:45

art'otel – Raum Aarhus | Etage 0

German

Basic

Many companies sign an Enterprise Agreement—and leave its full potential untapped. In this masterclass, Thomas Leiber (Cisco) and Mohit Kumar (Deutsche Telekom) show how structured Customer Success Management makes the difference: from initial activation and ongoing adoption support to strategic development. Using concrete best practices from one of the largest German Cisco EA portfolios, you will learn how active customer support turns a license agreement into a real competitive advantage—and which questions you should ask your provider to ensure you are not navigating alone.